Complaint Tracking Guide
Track Your Complaint
Use this guide to understand how to track complaints submitted to various regulatory authorities.
Important: IAFAF does not track complaints. Use the reference number provided by the regulator to track your complaint on their official portal.
Reference Numbers
Upon complaint submission, you will receive a unique reference number from the regulator.
- ✓Save the reference number immediately after submission
- ✓Reference numbers are sent via email or SMS
- ✓Use the same reference number to track complaint status
- ✓Reference number formats vary by regulator
Complaint Status Stages
1Submitted
Complaint received and awaiting review
2Under Review
Authority reviewing complaint and documents
3Forwarded
Complaint forwarded to appropriate department
4Resolved
Complaint resolved or action taken
Authority-Specific Tracking
SEBI (SCORES)
- 1Visit scores.sebi.gov.in
- 2Login with your credentials
- 3Go to 'Track Complaint' section
- 4Enter your complaint reference number
- 5View status and updates
Go to SEBI (SCORES) Portal →RBI CMS
- 1Visit cms.rbi.org.in
- 2Login to your account
- 3Navigate to 'My Complaints'
- 4View complaint status
- 5Check for updates and responses
Go to RBI CMS Portal →Cybercrime Portal
- 1Visit cybercrime.gov.in
- 2Go to 'Track Status'
- 3Enter your complaint reference number
- 4View current status
- 5Contact helpline if needed: 1930
Go to Cybercrime Portal Portal →MCA
- 1Visit mca.gov.in
- 2Login to portal
- 3Go to 'My Complaints'
- 4Track status using reference number
Go to MCA Portal →State EOW
- 1Contact State EOW office
- 2Provide FIR number
- 3Check status with investigating officer
- 4Follow up regularly
Escalation Process
If your complaint is not resolved within a reasonable time:
- 1Check the regulator's escalation process on their portal
- 2Contact the regulator's helpline or customer service
- 3File a complaint with the Ombudsman (if applicable)
- 4Contact the regulator's regional office
- 5For urgent matters, contact the regulator's emergency helpline
Tip: Keep all documents and reference numbers safe for escalation or follow-up.
