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RBI CMS
Banks, NBFCs, payment systems, digital lending apps
Jurisdiction
Banks, NBFCs, payment systems, digital lending apps
Applicable Laws
- Reserve Bank of India Act, 1934
- Banking Regulation Act, 1949
- RBI (Non-Banking Financial Companies) Directions
Documents Required
- Complaint letter
- Bank statements
- Loan agreement copies
- Identity proof
- Communication records
Step-by-Step Submission Guide
- Visit cms.rbi.org.in
- Register/login
- Select complaint type (Bank/NBFC)
- Fill complaint form
- Upload documents
- Submit and save reference number
Complaint Escalation Process
If not resolved, escalate to Banking Ombudsman or RBI Regional Office
Note: IAFAF does not collect or store any complaint data. All complaints must be submitted directly on the regulator's official portal.